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Privacy Policy

Effective Date: July 26, 2026

Last Updated: July 26, 2026

The Buena Viking (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.buenaviking.com), place online orders for food or merchandise, or otherwise interact with us online or in person.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Provide Voluntarily

When you place an order, sign up for rewards, contact us, or interact with our services, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Details: Credit/debit card details, billing address, and transaction history (processed securely via our third-party payment gateways; we do not store full credit card numbers directly on our servers).

  • Order History: Details about the food, beverages, merchandise, or reward points (e.g., Viking Rewards/Mug Club) associated with your account.

  • Feedback & Inquiries: Information provided when you contact us via email, feedback forms, or social media.

B. Information Collected Automatically

When you navigate through our Site, we (and our third-party analytics providers) may automatically gather device and browsing information, including:

  • IP address, browser type, operating system, and device identifier.

  • Pages viewed, time spent on the Site, referring URLs, and navigation paths.

  • Cookies & Tracking Technologies: Small files stored on your device that help us improve Site functionality, measure performance, and deliver personalized experiences.


2. How We Use Your Information

We use the information we collect for business and operational purposes, including to:

  • Process and fulfill food, beverage, and merchandise orders placed through our online platform.

  • Manage loyalty programs, rewards, and promotions (e.g., Mug Club or order rewards).

  • Respond to customer service requests, inquiries, or feedback.

  • Improve, maintain, and optimize our website, menu options, and customer experience.

  • Send transactional notifications (order confirmations, receipts, pickup alerts).

  • Send promotional emails, news, or special offers (you can opt out at any time).

  • Detect and prevent fraudulent activity, security breaches, or unauthorized access.


3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration. We may share your information with trusted third parties in the following circumstances:

  • Third-Party Service Providers: We work with vendors who assist in operating our business, such as online ordering platforms (e.g., Toast, Inc.), payment processors, email delivery services, and web analytics tools. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep it confidential.

  • Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental authority, or to enforce our Terms & Conditions or protect the safety, rights, or property of The Buena Viking, our customers, or the public.

  • Business Transfers: If our business undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.


4. Cookies & Choice

Our Site uses essential, functional, and analytical cookies to function properly and gather aggregated usage data.

  • Essential Cookies: Necessary for core features like online navigation, cart function, and security.

  • Analytics & Performance Cookies: Help us understand how visitors interact with the Site.

Managing Cookies: Most web browsers allow you to manage or disable cookies through their settings menu. However, disabling essential cookies may impact your ability to use certain features of our Site (such as online ordering).


5. Security of Your Information

We implement reasonable technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, disclosure, or loss. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.


6. Your Rights & Colorado Privacy Disclosures

If you are a resident of Colorado (or other applicable U.S. states with consumer privacy legislation), you may have specific rights regarding your personal information under the Colorado Privacy Act (CPA):

  • Right to Access / Know: You have the right to request access to the personal data we hold about you.

  • Right to Correct: You have the right to request that we correct inaccuracies in your personal data.

  • Right to Delete: You have the right to request the deletion of personal data you provided to us, subject to certain legal exceptions (e.g., tax or record-keeping requirements).

  • Right to Opt-Out: You have the right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling. (Note: We do not sell your personal data).

To exercise any of these rights, please contact us at Anna@BuenaViking.com.


7. Children's Privacy

Our Site is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can delete it.

8. Third-Party Links

Our Site may contain links to external sites, social media pages, or partner businesses. This Privacy Policy applies solely to The Buena Viking. We are not responsible for the privacy policies or practices of third-party websites.
 

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
 

10. Contact Us

If you have any questions, comments, or privacy requests regarding this Privacy Policy, please contact us:

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